Door attendants/commissionaires are usually employed by prestigious venues, such as hotels, theatres, restaurants, exclusive retail stores and even public venues like museums and exhibitions. Customer service is the focus of their job. Usually situated at the venue's main entrance, a door attendant/commissionaire is expected to deliver a superior customer service. They welcome guests and customers as they arrive and ensure they leave the building safely.
In addition to opening doors and guiding people in and out of the building, their duties can include:
Depending on the venue, they may also help to:
Positioned at the main entrance, door attendants/commissionaires may also be responsible for co-ordinating other employees. In hotels, this may involve calling upon the services of parking attendants to safely park and collect vehicles, and porters to unload and carry luggage and show guests to their rooms.
Door attendants/commissionaires in large venues may also take on the task of organising teams and rotas, reporting directly to the concierge or venue manager.
Door attendants/commissionaires working for a hotel or retailer usually work 37 hours a week. This normally involves shift work, covering evenings and weekends. Early starts are more common in hotel and retail work. Restaurants and theatres often adopt split shifts, which means working two shifts in a day - in the afternoon and again in the evening. It may be necessary to work bank holidays. Part-time and seasonal work are also available.
Door attendants/commissionaires are usually on their feet all day, positioned at the main entrance. Shelter is often provided in the outdoor lobby area. Even so, they do work outdoors and can be exposed to all weather conditions, providing shelter to guests walking between their vehicles and the foyer.
Personal presentation is very important and smart uniforms, often suits, are provided by employers. Some traditional venues still require their door attendants/commissionaires to wear formal attire, such as a top hat and tails.
Starting salaries may be around £10,600 a year.
Customers may tip door attendants/commissionaires. Shift work and weekend cover may also increase salaries. Those working in a hotel may be given the option to live in. Deductions from their salaries are usually made to cover the price of food and lodgings.
Door attendants/commissionaires may work in hotels, exclusive shops and department stores, theatres, offices and other public venues. They may also find employment welcoming VIP guests at exclusive clubs and nightclubs. These door attendants will need to be specially licensed - see the article Door Supervisor for more details.
A large proportion of the hospitality and retail jobs are in major UK cities, although some may find work in large country hotels.
Vacancies are usually advertised in local papers, trade publications like Caterer and Hotelkeeper and at Jobcentre Plus offices. Hospitality jobs are also published on specialist websites like www.caterersearch.com.
Most employers look for the right personal qualities and positive attitude rather than formal academic qualifications. Many do not employ applicants under the age of 18 years. Some may prefer applicants to have GCSE's/S grades (A-C/1-3). Experience of customer service in a busy or prominent establishment is often an advantage.
Some may take the Apprenticeship route, working in events or hospitality. This may involve door duties.
Apprenticeships and Advanced Apprenticeships provide structured training with an employer. As an apprentice you must be paid at least £95 per week; you may well be paid more. A recent survey found that the average wage for apprentices was £170 a week. Your pay will depend on the sector in which you work, your age, the area where you live and the stage at which you have arrived in the Apprenticeship.
Entry to Employment (e2e) can help to prepare those who are not yet ready for an Apprenticeship. In addition, Young Apprenticeships may be available for 14- to 16-year-olds. More information is available from a Connexions personal adviser or at www.apprenticeships.org.uk.
There are different arrangements for Apprenticeships in Scotland, Wales and Northern Ireland.
A door attendant/commissionaire usually receives practical training from experienced personnel. This may involve working under supervision for a time.
Part of their induction training may involve attending in-house health and safety, customer service and security workshops.
It is also possible for door attendants/commissionaires to work towards relevant qualifications, such as:
Many further education institutions offering NVQ's/SVQ's or VRQ's also offer key skills, that can be taken at the same time, for example communication, IT, application of number and working with others.
Oil Drilling Roustabouts and Roughnecks work as part of a small team on offshore oil or gas drilling rigs or production platforms. Roustabouts do unskilled manual labouring jobs on rigs and platforms, and Roughneck is a promotion from roustabout.
Roustabouts do basic tasks to help keep the rig and platform working efficiently and Roughnecks do practical tasks involved in the drilling operation, under the supervision of the driller.
Door attendants/commissionaires should have:
Larger establishments, particularly the hotel chains, may offer a more structured career and development path, developing future supervisors and managers with the right personal qualities. In hotels there is the potential to take on responsibility for all the front desk service as head concierge. In theatres the equivalent is front of house supervisor/manager.
Applicants with Level 3 or 4 in Customer Service or Level 3 in Hospitality Supervision may have improved prospects for promotion.
Some door attendants may use their skills to work in a different customer service environment. Some may work overseas for prestigious travel operators, including cruise liners.
The Institute of Hospitality, 14 Palmerston Road,
Sutton, Surrey, SM1 4QL
Tel: 020 8661 4900
Security Industry Authority (SIA),
PO Box 9, Newcastle upon Tyne NE82 6YX
Tel: 08702 430 100
The Springboard Charity & Springboard UK Ltd, Coopers' Hall,
13 Devonshire Square, London EC2M 4TH
Tel: 020 7497 8654
Additional resources for job seekers and those already in a job.