Revenues and benefits officers work for local authorities, but not county councils, administering housing benefits, rent, council tax and business rates. While, in some authorities, collecting revenues and dealing with benefits remain two separate jobs, in others they are combined or very closely linked.
Revenues officers usually focus on calculating and collecting rents, council tax and business rates, looking after all the related administrative work. Duties typically include:
Benefits officers calculate and review whether people qualify for housing and council tax benefits. Their duties may include:
Revenues officers use a range of computer systems and software packages. They must keep accurate records of their work.
Local government revenues officers normally work between 35 and 37 hours a week, Monday to Friday. Flexible working arrangements, such as part-time work and job sharing, are often available.
Revenues officers are mainly office based but may spend some time visiting people's homes or businesses. A driving licence can be useful.
Salaries for trainees are likely to be between £14,587 and £15,291 a year. With an IRRV qualification, revenues officers can earn between £16,991 and £18,937 a year.
Senior officers and fraud investigators may earn between £24,000 and £36,000 or more, depending on qualifications and experience.
Although local government revenues officers are paid within a national pay framework, salaries vary according to local grading policies and the size of the local authority. London allowances of £3,266 (inner London), £2,388 (Greater London) and £1,738 (outer London) may be paid on top of salary scales.
There are 433 local councils in the UK, employing over 4,000 revenues officers. Officers are employed by all types of local authorities, except county councils, or by one of the growing number of private companies that are contracted to provide benefits services to local councils. Demand for qualified revenue and benefit officers is high. A few well-qualified revenues officers are self-employed.
Vacancies may be advertised in the local press and in the jobs bulletins and on the websites of individual local authorities. They may also appear in the public sector printed and digital recruitment magazine Opportunities and on public sector employment sites such as www.lgjobs.com and www.jobsgopublic.com. Jobs may also appear on the Institute of Revenues Ratings and Valuations (IRRV) website. Employment agencies sometimes place temporary staff. These contracts may lead to permanent jobs.
There are no set entry requirements. Employers will often seek entrants with computer skills, and previous experience working in a team in an administrative, financial or customer service role.
Some jobs may ask for at least four GCSE's (A*-C) including maths and English. Employers that do not ask for qualifications may instead test skills needed for the job, such as communication, IT and numerical ability.
The Diplomas in business, administration and finance and in public services (from 2010) may be relevant for this area of work.
New entrants generally start with in-house training on benefit rules and specialist computer software packages used, usually supervised by experienced colleagues.
Many employers expect revenues officers to study for qualifications awarded by the Institute of Revenues Rating and Valuation (IRRV), the professional body for people working in local revenues and benefits administration. Courses available include:
Ideally, students need to be working in a local authority setting to undertake these qualifications. Successful completion of any these qualifications can lead to Technician membership of the IRRV (Tech IRRV). The courses can be studied by day release and by distance learning.
The IRRV offers a continuing professional development (CPD) scheme to members in order to keep them up to date with relevant changes in revenues and benefits.
A Level 5 Professional Diploma and Level 6 Honours are aimed at those who wish to progress into senior positions, the entry requirement to the Diploma is an appropriate IRRV qualification at Technician or NVQ/Certificate Level 3.
Candidates wanting to undertake the Honours programme must have passed the preceding level. There are three parts to the Honours programme:
Candidates achieving the Diploma or Honours will be able to use the designation IRRV (Dip) or IRRV (Hons).
As an ambulance technician you would respond to accident and emergency calls, as well as a range of planned and unplanned non-emergency cases. You would usually work in a team, providing support to a paramedic during the assessment, diagnosis and treatment of patients at the scene of an incident and during hospital transfers.
You may use life saving skills as part of your day-to-day work.
A local government revenues officer needs:
There is usually a clearly defined promotion structure with opportunities to become a team leader or department manager or move into other local government financial roles.
Some revenues officers move into financial roles in central government departments such as the Department for Work and Pensions or HM Revenue & Customs (HMRC). The skills acquired can be equally valuable in public sector accountancy or giving advice within voluntary organisations such as the Citizens Advice service.
Institute of Revenues Rating and Valuation (IRRV),
41 Doughty Street, London WC1N 2LF
Tel: 020 7831 3505
Local Government Talent. Website
Additional resources for job seekers and those already in a job.