As a sales assistant, you would help customers and play an important role in making their shopping experience enjoyable. You could work in all kinds of retail outlets, including supermarkets, clothing retailers and department stores.
Your work could include:
In some stores, for example mobile phone shops, DIY or electrical goods stores, you would be expected to have detailed specialist product knowledge.
In smaller independent shops, your duties would be more varied, and may include arranging window displays and receiving stock deliveries.
In a full-time job you would normally work between 35 and 40 hours a week, possibly including weekends and evenings. Part-time work is very common and you may work a shift pattern.
You would spend a lot of time on your feet and may need to lift and carry items of stock. You would often be expected to wear a uniform.
Full-time salaries can be between £11,000 and £15,000 a year. Supervisors can earn between £15,000 and £20,000 a year.
Many larger retail companies also offer benefits like staff discounts, commission and bonus schemes.
The retail sector employs around three million people, or 11% of the UK's workforce.
Jobs may be advertised in the local press, Jobcentre Plus, on employers' own websites and instore.
Most employers will be more interested in your 'people skills' and positive attitude than your formal qualifications. However, you will be expected to have a reasonable standard of maths, as you will be handling cash and checking stock levels.
You will be at an advantage when applying for retail jobs if you have experience of working with the public and of handling cash. Many stores recruit temporary staff at busy times such as Christmas, and this can be a good way of getting experience that can lead to a permanent job.
You may be able to get into the retail industry through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers.
Apprenticeships and Advanced Apprenticeships provide structured training with an employer. As an apprentice you must be paid at least £95 per week; you may well be paid more. A recent survey found that the average wage for apprentices was £170 a week. Your pay will depend on the sector in which you work, your age, the area where you live and the stage at which you have arrived in the Apprenticeship.
Entry to Employment (e2e) can help to prepare those who are not yet ready for an Apprenticeship. In addition, Young Apprenticeships may be available for 14- to 16-year-olds. More information is available from a Connexions personal adviser or at www.apprenticeships.org.uk.
There are different arrangements for Apprenticeships in Scotland, Wales and Northern Ireland.
Most of your training would be on the job. Larger retailers often have structured in-house training schemes, both when you start your job and also for ongoing training throughout your career.
Your training may include the chance to gain work-based qualifications such as Certificates and Diplomas in Retail Skills at levels 1, 2 and 3, with possible specialisations in:
- Retail Knowledge
- Sales Professional
- Visual Merchandising
- Retail Management.
The certificates and diplomas are awarded by bodies including ABC Awards, City & Guilds, Edexcel and OCR, and may be available at local colleges and National Retail Skills Academy training centres.
You may also receive other training particular to your job, such as food hygiene training if you work with fresh produce such as fish or meats.
As an ambulance technician you would respond to accident and emergency calls, as well as a range of planned and unplanned non-emergency cases. You would usually work in a team, providing support to a paramedic during the assessment, diagnosis and treatment of patients at the scene of an incident and during hospital transfers.
You may use life saving skills as part of your day-to-day work.
An sales assistant needs:
Promotion prospects can be good, especially in larger companies committed to staff training.
With experience, you could progress into management, or into retail merchandising.
British Shops and Stores Association Limited (BSSA),
Middleton House, 2 Main Road,
Middleton Cheney, Banbury,
Oxfordhsire OX17 2TN
Tel: 01295 712277
Additional resources for job seekers and those already in a job.