Parking attendants are responsible for:
Depending on the employer, they may also be referred to as:
- Parking Enforcement Officer
- Parking Ambassador
- Traffic Attendant (mainly Northern Ireland)
- Car Park Security Officer
- Car Park Attendant
Parking attendants are gradually replacing traffic wardens (who are employed by the police service) as more and more local authorities are assuming responsibilities for traffic management. The police are currently responsible for:
The duties of a parking attendant responsible for patrolling streets may include:
Parking attendants working in car parks may be responsible for:
Parking attendants usually work 37 to 40 hours a week. They may be required to work shifts covering 24 hours a day, including weekends. It may be possible to work part time or on a flexible basis.
Parking attendants on street patrol work outdoors regardless of the weather or time of year. They patrol the streets on foot. Car parks may be outdoors, indoors, or in multi-storey complexes.
Parking attendants are usually provided with a uniform, including a waterproof jacket. They use equipment such as a handheld computer terminal to issue and print tickets, a two-way radio or mobile phone, and a digital camera.
Salaries for parking attendants may start at around £12,500 a year.
Parking attendants are employed by local authorities, and by private companies who are contracted to manage the parking in places such as hospitals, airports or shopping centres. Jobs exist in towns and cities throughout the UK, and opportunities for parking attendants are growing as they take over the role of traffic wardens.
Vacancies may be advertised in local newspapers, on local authority websites, and through Jobcentre Plus offices and Connexions centres.
No formal entry qualifications are required to work as a parking attendant. Employers may require a minimum of four GCSE's/S grades (A-C/1-3), including English and maths. They look for basic numeracy skills and the ability to deal with all types of people. Customer service experience is useful.
Training is on the job, initially working under the supervision of an experienced colleague, with some classroom theory also provided by the employer.
Parking attendants are required to learn local traffic regulations and national traffic laws and to keep their knowledge up to date. This is an ongoing job as traffic laws and regulations continue to change.
The following relevant qualifications are available:
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Parking attendants should:
Without qualifications, the opportunities for promotion may be limited. It may be possible to progress to supervisory posts, and further into managerial roles. Senior positions mostly involve office-based work rather than street patrol work.
British Parking Association (BPA), Stuart House,
41-43 Perrymount Road, Haywards Heath,
West Sussex RH16 3BN
Tel: 01444 447300
Improvement and Development Agency,
Layden House, 76-86 Turnmill Street,
London EC1M 5LG
Tel: 020 7296 6600
Skills for Security, Security House,
Barbourne Road, Worcester WR1 1RS
Tel: 08450 750111
Information may also be available from local council parking offices.
Additional resources for job seekers and those already in a job.